Transforming Customer Experiences

The NICE inContact Blog

Read more blogs by Tom Lewis

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Which Channels do Customers Trust the Most

If you’re in Customer Service, you’ve heard of “omnichannel”. In fact, you’re probably sick of the term. This concept is easy to understand and the technology isn’t the real challenge.The challenge is the human interface, both the consumer wanting (or not wanting) omnichannel integration, and the agent actually incorporating all channels in the right way. Omnichannel is...

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