Transforming customer experiences

The NICE inContact Blog

Read more blogs by Troy Emery

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The Importance of Contact Center Scalability

As a contact center leader, I always strived for ‘added and improved’ processes before they ever were. My CRM was good, but not good enough. My ACD platform was sufficient, but didn’t provide me with the complete situational awareness I desired. My receivables software ‘did the job,’ but didn’t completely analyze delinquency trends or...