hoveround

Hoveround Successfully Navigates Customer Service – Increases Lead Conversion 116%

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You may be familiar with the Hoveround name, even if you haven’t used it products. That’s because Hoveround is the largest direct-to-consumer manufacturer of power wheelchairs in the U.S., and its mission is a powerful one: The 25-year-old company is dedicated to improving and enriching lives through improved mobility. But Hoveround’s contact center, which plays […]

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webhelp

CXone Cloud Solutions Help Drive Webhelp Nordic’s Global Growth

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Global business process outsourcing (BPO) presents some formidable challenges for Webhelp Nordic.  The company handles customer service for 30-plus clients based in five different countries—Sweden, Denmark, Norway, Finland and Latvia—including numerous international brands in the retail, streaming media and insurance industries. And those clients have customers of their own, often in different countries. Think multiple […]

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young energy

Young Energy Improves Average Handle Time (AHT) and Motivates Contact Center Agents

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For Young Energy, a family-owned retail electric provider in Forth Worth, Texas, serving its 25,000 customers had become increasingly difficult. Disconnected platforms and systems, an inability to get the metrics it needed and few customer insights were all obstacles to the excellent experiences the company wanted—and needed—to provide its customers. “Our goal was to serve […]

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omnichannel support

AAA is Driving Member Satisfaction with Omnichannel Support

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As a regional AAA (American Automobile Association) club serving nine counties in Central Pennsylvania, AAA Central Penn faces significant day-to-day challenges. A 50-member team handles 500 – 700 member interactions every day, with recurring seasonal spikes throughout the year.  Agents need to be able not only to respond quickly to spikes in volume, but also […]

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landauer

LANDAUER Customer Service Critical to Building Radiation Safety Culture Worldwide

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For more than 60 years, Illinois-based LANDAUER® has been a pioneer in radiation technology safety and compliance. Working with clients across the globe, from veterinarians and dentists to labs and universities, the company operates from eight markets worldwide, providing innovative solutions for improving public health and safety. Today, LANDAUER sets the global standards for radiation […]

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Be in the Contact Center Spotlight – Be a Speaker at Interactions 2018!

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Interactions 2018 promises a world-class agenda, with industry experts, innovations and the hottest trends. Some of the most anticipated events at the conference are user presentations—real stories with real solutions and real results. You’ve got a story. We want to hear it. You can be part of this year’s excitement by sharing your experiences and […]

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icuc 2017 mojo award finalists

Congratulations to the 2017 inContact Mojo Award Winners!

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inContact honored customers in four different categories as it closed out ICUC 2017 at NICE Interactions on May 10th at The Cosmopolitan of Las Vegas. The inContact Mojo Awards celebrate companies and individuals who encompass an “above and beyond” commitment to providing superior contact center experiences to their customers. We would like to take this […]

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icuc 2017 mojo award finalists

Announcing the 2017 inContact Mojo Award Finalists

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The 2017 inContact Mojo Awards represent the best in our industry, reflecting great commitment, concepts and creativity. We are excited to recognize our users who have achieved excellence and drive superior contact center experiences. The nominations this year were outstanding and speak to the growth of the contact center industry. The finalists for the 2017 […]

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