sumtotal

SumTotal Systems Enhances Customer Support with Cloud

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As a subsidiary of Skillsoft, a well-known content management company, SumTotal Systems has carved out an impressive niche in the learning management space. Along with a suite of HR products, the company provides training, compliance, professional certification, and other types of content to practically every industry, from pharmaceuticals to universities. Administrators and end users all […]

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seaworld

SeaWorld Happily Jumping through Hoops for Guests

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SeaWorld Parks and Entertainment operates 12 parks—some seasonal, others year-round—that welcome a steady stream of guests that include families, school groups, kids and adults of all ages. On the front lines of customer service are SeaWorld’s ambassadors, numbering 125 to 300, depending on the season, operating from the company’s single, central contact center in Orlando. […]

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csat

NextGear Capital Drives Growth and Improves CSAT 10%

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For more than a decade, floor-plan financing provider NextGear Capital has been helping independent automotive dealers—now over 23,000 of them in the U.S., Canada, UK and Ireland—with customized inventory finance solutions. NextGear’s lines of credit, in fact, give dealers the buying power they need to be successful. But NextGear also provides dealers much more, including […]

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teleflora

Teleflora Business Blossoms with Consistent Customer Experiences

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Who hasn’t been thrilled to receive a beautiful bouquet of fresh flowers on a special occasion? A lot goes on behind the scenes to make that happen, and Teleflora® is a major driver of this process, connecting customers to more than 33,000 member and affiliated florists all over the world. In short, florists depend on […]

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allclear

AllClear ID Deftly Handles Data Breach Response with NICE inContact CXone

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There are few other times when speed and accuracy are more critical than when someone’s personal data has been compromised. But as a data breach response service, Austin-based AllClear ID provides exactly this kind of responsiveness to client companies and their customers. In fact, AllClear has successfully managed the three largest data breaches to date—all […]

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clearchoice

CXone Brings ClearChoice Contact Center into the 21st Century

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ClearChoice has built its brand around providing a convenient, first-rate, patient-centric experience—an approach that has paid off. In little more than a decade, the company has opened 39 ClearChoice Dental Implant Centers across the U.S., employs more than 70 specialists and has helped over 40,000 patients. The decision to partner with NICE inContact and take […]

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webhelp

BPO Giant Webhelp Relies on NICE inContact for Omnichannel Capabilities

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On its way to becoming an international powerhouse in business processing (BPO) and customer experience outsourcing, Webhelp partnered with NICE inContact back in 2010. Even then, the company was recognizing the possibilities of the cloud, consumers’ migration to multichannel experiences and the increasingly critical role of applied analytics. Webhelp knew that joining forces with a […]

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