It’s Feedback Friday at inContact! We recently received a wonderful comment from one of our customers, Society for Human Resource Management (SHRM). It’s our goal to provide superior support at every point of the customer journey and we’re happy to hear about SHRM's experiences with our amazing team.
“Much to my delight – Paula Ridley and Todd Madsen were our constant companions through this entire process. To say that they have been the most knowledgeable, the most professional and the most fun to work with would be a HUGE understatement. I have been in the Call Center and Telephony field for well over 30 years and Paula and Todd are now the way in which I will measure any other vendor teams I will work with in the future. SHRM tried the problem-solving skills and patience of both Paula and Todd for beyond the normal 90 day implementation process and both of them couldn’t have been more wonderful to work with.
Our biggest delight was to finally meet both of them in person on our go live date of September 30. What a treat to not only have them here, but the way in which both of them worked with our staff on their first day was nothing short of amazing. It was also a great pleasure to spend time with both of them and their cheerful dispositions. We are onelucky client!!!
We cannot say enough great things about either of them – and know that we have been, and will continue to be, in good hands with employees like Paula and Todd at inContact leading the way for us.
Thank you from the bottom of my heart for simply EVERYTHING you have helped us with – JOB WELL DONE!”