We had fantastic participation on our last webinar on leveraging our Central Reporting Tools to Effectively Manage your Contact Center. Participants learned how to create real-time dashboards and manage widgets, run and automate downloads through Data Download and how to use cURL functionality. Ther are so many great new things in Central, and I love that it is all in one location.
Our next event is scheduled for August 23rd, at 10:00 am MDT. We have made some exciting changes to Outbound Skills Management (dialer). Come and see the new changes to this tool or, if you simply want to see how it works, join us!
In this session, you’ll learn:
- Outbound offering types
- Outbound Campaign creation and maintenance
- Skill and disposition management
- Agent Login and call control
For information on how to sign up for this event, our Customers and Partners can contact their Customer Success Manager.