More and more, outsourcers (and others) are discovering the benefits of moving their technology to the cloud. The financial and business implications for BPOs are fantastic - in fact, one Yankee Group study estimated that cloud-based call centers can reduce the total cost of ownership by up to 45 percent. Other calculations suggest a hosted savings of as much as two-thirds with a typical per-seat charge of $9,000 over five years compared to $25,000 for an installed solution.
I recently wrote an article titled "10 Reasons for Outsourcers to Outsource Call Center Equipment" for Contact Professional, in which I outline the top 10 reasons outsourcers are moving to the cloud. If you're considering taking advantage of the cloud, this could give you a few more reasons to lean in that direction.