SAP is a skeptic. "SaaS offerings don't measure up in weaving together complex business processes that have to be managed and analyzed in real time, and SaaS vendors will have a tough time living up to customer's expectations. You're now seeing software as a service pure plays being driven into complex conversations that they're lousy at." They claim that now more than ever companies need a full-featured, integrated applications platform for running global business operations. They would…they are SAP.
There is no doubt about it, SaaS is being invited into more complex conversations…but we are succeeding and winning. SAP has good reason to be worried. Read
My name is Mike Perry, I am employed by inContact Inc. as their VP or Network Planning and Telecom Products. In a nutshell, I am in charge of Capacity Planning/Management for all production systems, networks and application platforms that make up inContact's core products including the Telecom Network, IP Network, inContact Clusters, Echo, WFM, and eLearning/eHiring. In addition I oversee the circuit implementations groups and product management for Telecom products. Read
Over the past few weeks I have been asked to provide some commentary on what cloud computing is and how SaaS plays a role in cloud computing. Well, let me take a few minutes and offer some thoughts on this topic Read
Have you ever received a call at home, perhaps from a neighbor, and immediately after that call you needed to call someone else. So upon concluding your conversation, you hang up YOUR phone and then immediately lift the receiver button to make a new call, only to find you don't get a dial tone. Instead you can hear faint noises of people in the background talking and you realize you are still connected to your neighbor, who for some reason, failed to properly hang up his/her phone. You then find your phone essentially stuck or nailed up to your neighbor for a Read
Deploying a SaaS application is new for many companies and there are lots of people willing to offer advice on how to evaluate and select the right SaaS solution. Alistair Croll offered a good set of questions to ask when evaluating SaaS. I like his advice because it offers a good holistic view of SaaS and makes the point that a long term vision of the SaaS option is critical to making a good decision.
Alistair recommends asking the following questions, Read
Gartner VP Robert P. Desisto has recently publish research entitled, "Fact Checking: The Five Most-Common SaaS Assumptions" to help people understand more about Software as a Service and debunk potential myths. Of course, I couldn't let this one go without commenting on it. So here it goes: Read
Data security is on everyone's minds these days and at inContact, we are keenly aware of the need to protect your data. As you use various applications such as Webmanager you may notice the 'https' that precedes the URL. Read