Take a Trip Through SeaWorld’s Contact Center at ICUC 2016

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SeaWorldSeaWorld Entertainment, Inc. is a leading theme park and entertainment company providing experiences that matter, and inspiring guests to protect animals and the wild wonders of our world. The company is one of the world’s foremost zoological organizations and a global leader in animal welfare, training, husbandry and veterinary care. The company collectively cares for what it believes is one of the largest zoological collections in the world and has helped lead advances in the care of animals. The company also rescues and rehabilitates marine and terrestrial animals that are ill, injured, orphaned or abandoned, with the goal of returning them to the wild. The SeaWorld® rescue team has helped more than 27,000 animals in need over the last 50 years.

SeaWorld Entertainment, Inc. owns or licenses a portfolio of recognized brands including SeaWorld, Busch Gardens® and Sea Rescue®. Over its more than 50-year history, the company has built a diversified portfolio of 11 destination and regional theme parks that are grouped in key markets across the United States, many of which showcase its one-of-a-kind zoological collection of over 800 species of animals. The company’s theme parks feature a diverse array of rides, shows and other attractions with broad demographic appeal which deliver memorable experiences and a strong value proposition for its guests.

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SeaWorld Parks & Entertainment has been an inContact customer since February 2014. The company currently uses inContact ACD/IVR, inContact Workforce Optimization and ECHO Customer Satisfaction Surveys. Through the use of our comprehensive solutions, SeaWorld Parks & Entertainment have been able to transform their customer experiences. Today, they deliver an increased level of guest support due in large part to the stability the solution delivers. Additionally, inContact Workforce Management has enabled them to realize greater operational efficiencies in their scheduling processes.

At this year’s inContact User Conference (ICUC), attendees have the opportunity to get a private tour of the contact center at SeaWorld Parks & Entertainment. ICUC guests can sign-up when they register for the conference. If you’ve already registered for ICUC, you can add the contact center tour by going back to your registration confirmation and logging into your account. Contact center tours will be held Monday, October 10 at 1:30 pm and 3:30 pm.

To learn more about ICUC 2016, click here. We hope to see you in Orlando this October!