Transforming customer experiences

The NICE inContact Blog

Category: AI

14 blogs
IVR is an automated self-service voice menu that accelerates resolution and improves routing.

Review & Refresh Your IVR: Make Life Easier for Customers

One of the top ways to make life easier for customers is by improving (or implementing) your interactive voice response (IVR) system. IVR is an automated self-service voice menu that accelerates resolution and improves routing. It integrates with your automatic call distributor (ACD), leveraging natural speech to collect caller information and determine optimal handling.

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