Category: CRM

62 blogs

Step into Spring with New Balance

Warmer weather, green grass and fresh air; spring is finally here! With the change of season many people are getting outdoors to take in the beauty and nature that is awakening from the winter's cold. Now is the time to start thinking about your athletic gear. One essential item for being more active is a nice pair...
contact center and crm integration stats

Delivering on the Seamless Omnichannel Promise

Modern customers expect to have easy experiences with companies, regardless of the channel(s) they choose. Customers also count on companies to recognize them and follow their interactions and journeys across channels and devices. For example, if a customer engages with an agent in an online chat, and then calls in to their customer service line, they expect a...

Showcase of AppExchange Partners

You know the AppExchange has loads of technologies to help your organization operate more effectively. Particularly when it comes to leveraging your Salesforce CRM data. To that end, NICE CXone and EnablePath have joined together to bring you the Showcase of AppExchange Partners. During this free, live event, you will hear from some of the top AppExchange partners relay...

Santa’s Wish (Contact) Center

We all know that Santa’s elves build the toys, bake the cookies, and prep the sleigh, but they also spearhead another critical aspect of North Pole operations - wish management. Never heard of it? Well it’s a trendy new term the elves are using to describe their role on the front lines of Santa’s Wish Center, the centralized...

I Dream of Dreamforce #DF13

Out of dozens of conferences and events, arguably the hottest ticket in technology is Dreamforce 2013. Sure it’s a party—they even have a campground (nod to Burning Man…) but the bottom line is that Salesforce has become the most influential cloud platform in the business world. Who doesn’t need CRM? And if you already have the technology, then...

Where’s the Proof

In the contact center industry, the guiding principal is typically, "If you can’t prove it, it didn’t happen". Have you ever called into a customer service line for a second time for the same issue, only to discover there is no record of your first contact? How frustrating is that? It makes you question if contact center...