Transforming customer experiences

The NICE inContact Blog

Category: Do More With Less

23 blogs
ECSI and CXone

With CXone Technology, ECSI ‘Acts Like the Big Guys’

The story of student loan servicer ECSI is a story of partnership and the sense of a higher mission, one of providing support to colleges and universities and of helping young people and their families navigate financial issues they may be encountering for the first time. It’s a story of building relationships and providing services in meaningful ways to constituents who need them. Above all, ECSI’s story is one of a small business able to perform like a much larger one—all while continuing to grow and provide exceptional experiences with every interaction.
Digital Customer Experience Big Results on a Small Business Budget

Digital Customer Experience: Big Results on a Small Business Budget

To stay ahead of the customer experience transformation underway, you need the right transformational tools -- tools that have the potential to improve cashflow, empower agents and delight customers. Fortunately, these tools are easily accessible to all businesses -- large and small. When small business uses the right tools to offer a digital customer experience, they can achieve big results while also experiencing significant financial benefits.
Make it Easy Give Customers the Support Experience They Expect and Value

Make it Easy - Give Customers the Support Experience They Expect and Value

In the first post of this three part series, Effective Customer Service Can be the Key to Small Business Growth, we talked about how small businesses need to protect their existing customer base if they want to achieve meaningful, sustainable growth. Providing effective customer service, in which issues are solved competently during the first contact, is a good step in this direction.