Transforming customer experiences

The NICE inContact Blog

Category: Interactions

28 blogs
Call center agent joins Interactions 2020, major virtual conference, open to contact center pros everywhere.

Join Us for Interactions Live!

A major virtual conference, open to contact center pros everywhere. Even six months ago, who could have predicted that across the planet, we’d be leaving in-person conferences behind—at least for now—and recreating them as virtual events? And who would have believed that in the process, we’d discover interesting new possibilities for sharing the latest in call center cloud software solutions and industry trends, not to mention in how we engage with each other?
digital customer

The History of Customer Service in 500 Words

The history of commerce stretches back 150,000 years. And as long as there have been customers, there has been customer service. Even as professional merchants began to flourish about 3,000 years ago, every exchange of goods and services remained face to face. That meant customer service was tailored to each individual. Until relatively recently a merchant knew all his customers and therefore had...
customer experience

Not Putting All Your Eggs in One Basket – How Businesses Are Allocating CX Funds

The next year should be one of substantial investment by businesses in their service channels, and that's great news for their customers. From traditional channels such as phone, to in-demand digital channels like online chat and SMS / text, organizations are demonstrating their commitment to the customer experience by funding service improvements in multiple channels. This is...
customer service

How Powerful CRM Can Help You Delight Customers

The last couple years have seen an important turning point for customer service and customer experience. Think about it: we've witnessed vast improvements in digital customer service technology like artificial intelligence (AI) and live chat, both of which are certain to continue evolving. Many companies recognized the importance of digital customer service and CX as key differentiators. 89%...
super saver

Enjoy the Super Saver Rate for Interactions 2020

We’re excited to let you know that Interactions 2020 registration is officially open, and you can take advantage of our special Super Saver rate by registering now! Come join us from May 11 – 13 in fabulous Las Vegas at the Caesar’s Forum Conference Center, attached to the newly renovated Harrah’s Hotel, for all the expert speakers and informative breakout sessions Interactions...
cloud

Transitioning to the Cloud Here’s Your One-stop Resource

Every year, NICE inContact experts, customers and partners gather for the company’s much-anticipated Interactions user conference to explore and exchange the latest in cloud contact center ideas, trends and technology. Some of the most exciting and useful information presented comes from NICE inContact users themselves. 2019 was no exception, as representatives from a variety of companies presented...
Interactions EMEA

Interactions EMEA Welcomes Stephen Fry as Keynote

Interactions EMEA 2019 welcomes award-winning actor, comedian, journalist, television presenter and film director - Stephen Fry as our celebrity keynote speaker!Stephen Fry’s career has spanned over many years with over 150 film, TV and audio performances, more than 20 written works, as well as 12.7 million Twitter followers; Fry’s wit and wisdom have been read, seen or heard...