inContact at Enterprise Connect 2015

Share:

Enterprise Connect is one of the top technology industry events of the year and inContact is proud to participate as a Platinum Sponsor. The theme for 2015 is “Communications Transforming Business,” and we will discuss how improving communication processes and technologies in your call center are critical to the happiness of your customers and success of your […]

Read

Women in Tech: Partnerships in High Growth, Sustainable Business

Share:

According to Forrester, growth is the top priority for a majority of companies in 2015. To help us and our customers grow, we are building a vibrant ecosystem full of deep and lasting partnerships with our customers, technology partners and channel partners. Today three expert panelists from inContact will be speaking on “Achieving Hyper Business Growth by […]

Read

Testimonial: Using Personal Connection™ For Proactive Customer Service

Share:

Recently, we interviewed a few of our customers to ask them how our outbound dialer, Personal Connection™, helps them achieve their business goals. Academic Partnerships was one of the first customers to adopt our new dialer system in December 2013. One of their top contact center goals is to reach out to students within 5 […]

Read

Take Your Workforce Management from Zero to Hero

Share:

With 60% – 70% of contact center costs associated with labor, companies consistently struggle with having or supporting an effective Workforce Management (WFM) strategy. Workforce Management is the foundation block for ensuring your contact center is efficient. WFM is more than just forecasting and scheduling. It’s about ensuring that the right people, with the right […]

Read

Where in the world will #ICUC15 be?

Share:

It’s been only four short months since the greatest week of the year, ICUC 2014! We are still reminiscing on all of the wonderful memories made with each one of our customers, partners and colleagues. Would you like to look back at last year’s conference? Click here to see our ICUC 2014 highlight video. Now that […]

Read

Time to Check the Boxes Off Your ICUC To-Do List

Share:

If you’re like me, I enjoy making to-do lists. As summer wraps up we throw away our vacation lists, move on to back-to-school shopping lists and before you know it the  holidays are upon us! I don’t want to overwhelm you with more but we are less than one month away from ICUC, our annual […]

Read
multichannel contact center

Customers Demand Omnichannel Support: Are You Delivering?

Share:

While contact centers are thinking about which channels to add, customers have already moved on — to omnichannel — meaning that they expect to interact with your brand through every single channel they are using. Today’s customers are impatient and demanding. A recent study found that more than 57 percent of online consumers said they […]

Read

Showcase of AppExchange Partners

Share:

You know the AppExchange has loads of technologies to help your organization operate more effectively. Particularly when it comes to leveraging your Salesforce CRM data. To that end, inContact and EnablePath have joined together to bring you the Showcase of AppExchange Partners. During this free, live event, you will hear from some of the top AppExchange […]

Read
1 3 4 5