The customer landscape is changing … are you ready?
That's the topic of ICUC 2012… preparing for the changing customer landscape. We have four days of training, breakout sessions, keynotes (and a bit of fun) planned for the attendees at ICUC this year. It's sure to be the biggest and best ICUC yet! Following are a few of the great things coming for ICUC 2012…
- Keynote speaker Joseph A. Michelli, Ph.D., author of The Zappos Experience: 5 Principles to Inspire, Engage, and WOW, will help you create a customer-centric business that blows away the competition. He will also be leading a specialty session on the same topic.
- The consulting firm Infinite Green joins us this year to lead sessions on customer experience.
- This year's event will feature more training than ever before, with sessions for every role in the contact center.