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The NICE inContact Blog

What do I Ask When Evaluating SaaS

Deploying a SaaS application is new for many companies and there are lots of people willing to offer advice on how to evaluate and select the right SaaS solution. Alistair Croll offered a good set of questions to ask when evaluating SaaS. I like his advice because it offers a good holistic view of SaaS and...

Debunking SaaS Myths

Gartner VP Robert P. Desisto has recently publish research entitled, "Fact Checking: The Five Most-Common SaaS Assumptions" to help people understand more about Software as a Service and debunk potential myths. Of course, I couldn't let this one go without commenting on it. So here it goes: Assumption 1: SaaS is less expensive than on-premise...

VPN Applications and inContact

Data security is on everyone's minds these days and at inContact, we are keenly aware of the need to protect your data. As you use various applications such as Webmanager you may notice the 'https' that precedes the URL. That 's' means that the data connection to Webmanager is encrypted, or encoded in such...

SaaS Adoption in Enterprises…

I recently read a report from Gartner titled "User Survey Analysis: Software as a Service, Enterprise Application Markets, Worldwide, 2008" that had some interesting results regarding the adoption of SaaS products in enterprises. The bottom line: first, enterprises love SaaS. Second, there is still plenty of room for SaaS to grow in the enterprise space....

SaaS Gives you More with Less...

The economy today is crazy. It is hard to predict anything…and for good reason. It is apparent, based on unemployment levels, that businesses are being cautious and are carefully using the capital they have on hand. However, companies still need to conduct business so that our economy has momentum to come back. Business systems that are delivered...

The Cloud CAN be Trusted...

On January 6, 2009, salesforce.com suffered a 40 minute outage that was determined to be caused by a hardware failure. The automatic failover apparently didn't work, but the salesforce.com technical staff performed a manual failover and things were back up and running quickly. It is unfortunate that outage like this happen. But they are inevitable. SaaS providers like...

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