SALT LAKE CITY – November 22, 2013 – inContact, the leading provider of cloud contact center software and contact center agent optimization tools, today announced a leading real estate and facilities management (REFM) company is switching from a premise-based system to the inContact cloud platform. The current premise-based call center system was not only outdated but also was becoming cost prohibitive to upgrade and maintain. By moving more than 100 agents in multiple contact center locations to the cloud, the company will reduce costs and gain more flexibility and redundancy, as well as implement its first workforce optimization solution.
inContact’s cloud platform enables the services firm to unify operations and administration to connect multiple contact center locations as well as remote agents. This need for streamlined processes and simplicity is paramount to the company, which manages thousands of business clients with geographically dispersed locations and responds to over one million service requests annually. The company also selected inContact due to its ease-of-use, tight CRM integration and single unified platform for intelligent contact routing, workforce optimization, reporting and call recording.
Paul Jarman, CEO of inContact, commented: “For large companies looking to gain process efficiency and streamlined operations, the inContact cloud platform can connect multiple contact center locations into a single, unified platform that is both scalable and cost effective. Our customers don’t want to worry about the technology, but prefer to focus on their core business goals and delivering topnotch customer service.”
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inContact is the cloud contact center software leader, helping organizations around the globe create high quality customer experiences. inContact is 100% focused on the cloud and is the only provider to combine cloud software with an enterprise-class telecommunications network for a complete customer interaction solution. Winner of Frost & Sullivan 2012 North American Cloud Company of the Year in Cloud Contact Center Solutions, inContact has deployed over 1,300 cloud contact center instances. To learn more, visit www.inContact.com.
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