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Customers have made it clear – they want digital-first service when engaging with contact centers. And companies that listen gain a competitive advantage that includes added revenue; reduced agent training; increased customer retention; improved issue resolution rates and more. Learn new best practices that’ll help your team successfully deliver the CX customers now demand. Plus, catch up on the latest digital trends and strategic tactics.

NICE IEX WFM Integrated is a proven, industry-leading enterprise grade solution to tackle your most challenging and complex contact center staffing and employee engagement challenges. Artificial intelligence (AI) powers the industry’s most accurate omnichannel forecasting engine, and machine learning simulation modeling ensures a smarter, more precise schedule every time...

Many contact centers are now facing the unique challenges of a remote workforce. From keeping agents productive to developing work-from-home processes to providing personalized training, contact centers are searching for new ways to deliver good customer service. Watch this webinar and learn about emerging work-from-home best practices from our guest speaker from Forrester Research.