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5 Ways to Engage: Practical Ideas for Empowering Your Frontline Staff

5 Ways to Engage: Practical Ideas for Empowering Your Frontline Staff

Overview

Join this session where experts explore powerful ways for improving agent engagement. Arm yourself with practical advice for empowering your frontline staff through workforce optimization– as well as what you need to look for in your technology providers. Bring your notebook! This session is packed with take-away tips for managers and supervisors to make positive changes in their contact centers.