Active VoIP Recording for Cisco Unified Communications Manager (CUCM)

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Overview

NICE provides VoIP-based recording solutions for contact centers and enterprises, as well as for trading floors and the back offices of financial institutions. NICE VoIP recording solutions support active recording with the Cisco Unified Communications Manager.

NICE active VoIP recording enables the delivery of centralized recording capabilities in distributed environments. All NICE Perform servers are consolidated in the data center, where all calls that take place in the organization’s branches and other remote locations are recorded. By reducing the need for costly branch set-up, administration, and management of recording servers, NICE helps to flatten the organization and enables simple yet efficient handling of remote employees. This IT-friendly technology makes active VoIP recording the ideal solution even for single site operations. NICE’s solution for IP-phone based active recording for Cisco Unified Communications Manager (CUCM) is another component of NICE’s extensive portfolio of active recording integrations.