interactions live 2021

Webinars

Alexa How are my Contact Center KPIs? (Webinar)

Overview

Want to keep critical call center service levels top-of-mind? Discover what you can do with CXone and Amazon Alexa! In this webinar, you’ll hear Nadim Hajje, Vice President, Information Technology & Data Analytics at Omega World Travel, discuss the award-winning Omegalytics which integrates CXone reporting with Amazon's Alexa voice assistant.

White Papers

CCaaS APIs - Open Development Platform (PDF)

CCaaS API’s will help you build great transformational software faster, more reliably and with less risk and cost.

Customer Stories

Native-Cloud Contact Center Solutions (PDF)

Moving to native-cloud CXone solutions has been exactly the right move for Omega World Travel, and CXone has had major impact on its business. The company now has one consolidated platform for voice, email and chat and can support remote agents all over the world. Omega leverages CXone’s robust reporting capabilities to deliver on its clients’ SLAs—and has used CXone APIs to develop exciting proprietary technology solutions.

Customer Stories

CXone Workforce Management: Just what the doctor ordered

While Oscar Health has a strong commitment to its 250,000 members, its ability to provide exceptional member experiences was being compromised by its clunky scheduling process. In fact, before the implementation of CXone Workforce Management, scheduling was causing headaches for supervisors, agents and members alike.