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Call Center Industry Research from inContact Offers Valuable Customer Service Workplace Insights

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Alphanumeric Systems provides a variety of services globally and with nearly 400 agents in five countries, supports users in over 35 countries in 17 languages. Having moved to NICE inContact CXone—and with access to its multiple data centers and robust redundancy—Alphanumeric now easily scales its support based on fluctuating global volume and uses key metrics and analytics to continually improve its performance. CXone has also enabled Alphanumeric to leverage a remote workforce through its successful work-from-home program—a key component in the company’s customer experience strategy.