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NICE inContact CXone Helps Alphanumeric Systems Capture Global Markets

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Four hundred remote agents, providing customer service from all over the globe, are a key ingredient in Alphanumeric’s recipe for success. Driving this strategy is NICE inContact’s CXone cloud-based, integrated customer experience platform and products, which has enabled Alphanumeric to expand and compete on the global stage. With NICE inContact’s uptime guarantee of 99%, agents are always connected. Contact centers are humming. And customers are happy: Alphanumeric’s customer satisfaction is over 98%.