CXone Helps Athens Services Manage Explosive Growth (Free Download)

Download PDF

Overview

As a booming trash-hauling and recycling company, Athens Services was managing fluctuating call volume, chaotic and frustrating scheduling and staffing, and even the impacts of erratic Southern California weather—but all without modern-day contact center technology and tools. NICE inContact’s IVR and inViewTM Performance Management for CXone made a world of difference. But the real game-changer for sharpening operations and boosting service levels? NICE inContact Workforce Management.