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Webinars

Webinar: Build a Contact Center in 3 Weeks

Overview

Establishing a top-tier customer engagement hub to fuel innovation is possible — and in less than three weeks! Aetna Medicare Transition Services replaced old infrastructure with NICE inContact and SpiceCSM. The combined solution took their growth trajectory to new heights, cultivating the ideal customer experience. Aetna Medicare Transition Services continues to grow with an iterative innovation methodology... and it all adds up to a future-proof customer engagement hub.

In this webinar, you’ll see how Aetna Medicare Transition Services made it happen with NICE inContact, plus gain crucial learnings to implement your own customer engagement hub.

Customer Stories

Contact Center WFO: BAYADA Streamlines Workflows with CXone (PDF)

The Rx BAYADA Needed: CXone Providing sub-standard experience just isn’t an option for BAYADA Home Health Care’s contact center as it struggled to keep up with exploding growth in contact volume: Its agents are the the first contact for patients, families and providers, determine what services are needed and initiate care. By moving to NICE inContact and CXone, BAYADA has managed to improved efficiency, productivity and CX—all while realizing substantial contact center cost savings.

Webinars

AI-Powered Virtual Contact Center Agents (Webinar)

Designer Shoe Warehouse, better known as DSW, continues to find innovative ways to capitalize on that universal truth and keep customers coming back for more. From a single store just 25 years ago, DSW has become a footwear and accessories powerhouse with 500 stores and a wildly successful digital business. By combining NICE inContact with SmartAction’s AI-powered virtual agent, DSW ultimately found the right human-machine balance without compromising an ounce of CX.

Webinars

Winning self-service strategies

Reduce transactional contacts and spend more time on the challenging questions that mean everything to your customers.