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Establishing a top-tier customer engagement hub to fuel innovation is possible — and in less than three weeks! Aetna Medicare Transition Services replaced old infrastructure with NICE inContact and SpiceCSM. The combined solution took their growth trajectory to new heights, cultivating the ideal customer experience. Aetna Medicare Transition Services continues to grow with an iterative innovation methodology . . . and it all adds up to a future-proof customer engagement hub.
In this webinar, you’ll see how Aetna Medicare Transition Services made it happen with NICE inContact, plus gain crucial learnings to implement your own customer engagement hub.