OverviewGet answers to questions that are top-of-mind with today’s contact center leaders: How is AI evolving in contact centers? Why should contact center leaders prioritize AI? What are the new best practices for building a business case for AI? Not only will you learn why your contact center needs AI – you’ll learn how to secure leadership approval and get it implemented.
Contact Center AI explained by Pop Culture
Most the time AI is as comprehensible as R2D2’s, “Beep Bloop Blop Bleep Boops.” Can anyone explain AI and how it works—like really? But what if learning Contact Center AI were as engaging as “Blade Runner”? If understanding how it works could be less painless than how its portrayed in “2001: A Space Odyssey”? And, what if understanding AI could make you feel as empowered as the Terminator? It can. Download the eBook to learn how AI works through pop culture and movie examples of AI, and “Come with me if you want to learn…” about contact center AI, including: • What is AI—and what isn’t it? What can AI do? • Learn how AI makes computers talk conversationally, understand and learn • Get a grasp on concepts like machine learning and natural language processing • Learn what movies get right (and wrong) about Contact Center AI • Plus, see if you can identify all the iconic references Download the eBook now! Popcorn not included.
CXone Automation & Artificial Intelligence (AI)
CXone Automation and Artificial Intelligence streamlines service delivery, providing fast resolution of customer issues and eliminating mundane tasks, releasing you from busy work that inhibits innovation. With automatic completion of routine customer interactions and after contact work, your team can focus on providing personalized service that leads to better business outcomes. Stop wasting time on low-level tasks that don’t impact your contact center goals. Give your team the freedom to focus on what really matters—an exceptional customer experience.
Best Practices for Applying AI in the Contact Center: 7 Steps to Maximize AI Benefits Download PDF
Use the tips and best practices in their latest eBook to increase CSAT, achiever faster resolution, and improve employee engagement at your contact center—all thanks to AI.