City Furniture Uses CXone Metrics, Visibility to Boost Performance

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Overview

Before City Furniture’s contact center moved to NICE inContact’s CXone cloud CX platform, many of its processes were still manual, including scheduling in Excel. But since then, the company has enjoyed a whole new awareness in ways to improve—and how even small improvements can have a major impact on the business and the quality of customer care. City Furniture continues to discover the many advantages of the “awesome” CXone system.