From having no contact center to moving to NICE inContact’s CXone cloud platform has been a huge—and welcome—event for both case workers and clients of Michigan’s Department of Health and Human Services Integrated Service Delivery. As the new virtual contact center was being rolled out throughout the state, the federal government shutdown and a subsequent stretch of frigid weather put unforeseen and unusual demands on it.
Sitel - NICE inContact Partnership Blossoms
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This travel company reaped huge efficiencies with optimization and collaboration from NICE inContact.
Contact Center Customer Experience Demonstration (Webinar)
Speech and text analytics solutions are often used to gain an understanding of positive and negative sentiment occurring in agent and customer interactions. In this webinar hosted with CRMXchange, we’ll go beyond sentiment, exploring some of the new insights cutting edge analytic technologies can help you to understand and how they affect customer experience and the bottom line.