Providing exceptional service is the key to survival in the travel insurance industry. In fact, travelers rely heavily on travel insurance for peace of mind and smooth, responsive interactions when they need help with travel plans. See how moving to the unified CXone cloud CX contact center platform ensured this company fulfills—and exceeds—its CX goals.
Global electronics manufacturer embraces digital customer service with NICE CXone
A global electronics manufacturer struggled with its out-of-date, on-premises contact center system, which was a mix of disparate solutions from different vendors. The system was costly to update, required a significant amount of vendor support and couldn’t integrate with its other internal systems.