Can you grow your contact center revenue and increase agent efficiency while improving the Customer Experience (CX)? For sure. NICE inContact Personal Connection is a patented dialer product that that generates more revenue and reduces hang-ups. It helps you to reach out to your customers using digital and voice channels and enables you to balance service quality and cost, while supporting your compliance needs. Your customer service team can reduce inbound calls through personalized, low cost proactive notifications.
Best Practice: Making the Business Case for Cloud Contact Center
Looking to deploy a cloud contact center? Hear how NICE inContact Customer, GANT Travel went about making the business case.
Best Practice: Empower your Agents w/ Performance Management
Learn how giving your agents visibility into their individual and team goals can drive enormous motivation and productivity. Hear from NICE inContact customer, NeoNova on how implementing performance management capabilities gave their agents the extra edge.
Best Practice: Onboarding your Agents
Starting new agents in your contact center can be challenging, hear from NICE inContact customer, City Furniture on how they've accelerated the onboarding process with new hires.