Datasheets

CXone SmartAssist by Amelia

Overview

Enable customers to communicate via natural language (voice or chat) to resolve support issues or ask questions when they contact your business. CXone SmartAssist by Amelia is an end-to-end automation solution with out-of-the-box templates for dozens of processes that are industry specific customer-facing and cross industry back-office processes. It delivers relevant, personalized information efficiently freeing up agents to focus on high value tasks.

White Papers

Inner circle guide to AI, chatbots & more

Webinars

Sometimes your customers want to help themselves – let them!

Learn how to give customers the power to help themselves – by enhancing your self-service with AI-powered technologies such as chatbots, conversational AI and real-time agent guidance. Not only do customers get what they want, agents and contact centers do too, with benefits that include better agent performance, faster response times, higher first contact resolution and increased customer satisfaction.

White Papers

State of contact center transformation in the new digital world (ContactBabel)

Agent roles expanded along with customer channel choices during digital transformation. Customers chat, text, or call, and they expect you to know them after those interactions. Contact center agents must build connections at every step in a customer’s journey, in every channel.