interactions live banner

Customer Stories

Dover Food Retail expands internationally and centralizes all contact center locations on CXone


Dover Food Retail had ambitions to expand its operations overseas, but there was a roadblock in the way: Its contact centers all used different systems. To enter international markets, it needed a centralized cloud contact center platform that all locations could use.

Dover Food Retail has made great strides with CXone; it successfully expanded internationally and all of its contact centers in the U.S. and Philippines use CXone. It now has real-time visibility into each contact center’s performance while boosting customer satisfaction and improving important metrics, such as reducing abandonment by 70%.