Listen as an industry expert and contact center leaders discuss how intelligent software and constituent-friendly tools are helping government agencies meet the unprecedented demand for services brought on by COVID-19. From providing 24/7 contact center service to answering routine questions and freeing agents to work on complex issues – AI and automation are engaging residents in new (and better) ways.
Put AI to work in your agency’s contact center
CXone FedRAMP-Authorized Cloud Contact Center (PDF)
Government contact centers now have a clear path to the cloud that meets federally mandated security, reliability, availability, and performance requirements. NICE CXone, the industry’s first true cloud contact center solution to receive FedRAMP Authorization to Operate (ATO), empowers government agencies to act smarter and respond faster to ever-changing citizen expectations.
A developer-ready platform
Find out the true meaning of an open cloud foundation – a platform that allows API integrations that enable a truly unique customer and agent experience.