Hoveround Realizes Massive Efficiency Improvements and Cost Reductions with NICE inContact

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Overview

Hoveround is the largest direct-to-consumer manufacturer of power wheelchairs in the United States. The company realized it needed a new contact center solution so they could better service leads and customers.

Hoveround switched from an old on-premise PBX to NICE inContact CXone. CXone Personal Connection has facilitated Hoveround becoming an entirely blended environment which helped reduce headcount by 38% and increase conversion of intakes into leads by 116%.