Contact Center Managers more easily deliver a great customer experience, improve agent engagement and reduce cost with NICE CXone call center software. CXone provides managers with the tools to easily monitor and quickly respond, which helps them meet or even exceed SLAs. Watch the video to see how the seamlessly integrated CXone administration interface streamlines and simplifies contact center management and provides unified quality management to drive agent performance.
City Furniture turns data into performance
Read how City Furniture significantly improved productivity, efficiency and service quality with NICE CXone.
NICE Quality Management Analytics
Now you can evaluate every agent and interaction with pinpoint accuracy.
7 Major Pain Points of the Contact Center Industry - Guide (PDF)
“The US Contact Center Decision-Makers' Guide” identifies seven of the major pain points and issues that affect the contact center industry: Improving Quality and Performance Maximizing Efficiency and Agent Optimization Digital, Cloud and the Customer of the Future Outbound and Proactivity The Customer Experience HR Management Strategic Directions Within each section, specific solutions are identified that can be used to solve these issues, along with the analysis of the primary research data that are relevant to this area, including a comprehensive statistical analysis in graphical and tabular form.