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NICE inContact CXone Agent for Oracle Service Cloud

NICE inContact CXone Agent for Oracle Service Cloud

Overview

Are you using Oracle Service Cloud as your customer relationship management(CRM) system? Do you have a contact center platform that helps you to route inbound and outbound contacts to the best available agent? If so, an integration of the two systems can be a case where truly the whole is greater than the sum of its parts, or – in other words – where 1+1=3!

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