inContact Disaster Recovery

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Overview

The inContact blended predictive dialer allows companies of any size to easily tackle fluctuating call volumes.  See how BPOs, healthcare, and collection companies use the tool to increases per agent productivity, enable more right party connects, and proactively contact customer.  With our cloud dialing system, all work is blended automatically, moving outbound agents to inbound queues when call volumes increase, and back to outbound when inbound service levels are met. There’s no time-consuming screen switching or need to access different systems, because agents use the same hosted dialer interface for all calls.