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NICE inContact CXone IVR Brings Faster Caller Resolution
Overview
Give Callers the most Effective Response
Nothing is more irritating than a voice response system that sends you in circles. The key to successful, responsive service? Well-designed front-end routing flows that enable your callers to quickly get the results they need.
With CXone IVR voice self-service, you have an effective way to make on-the-fly adjustments to call handling processes, keeping customer satisfaction high while keeping contact center costs down.
NICE inContact makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics. NICE inContact provides the world’s #1 cloud customer experience platform, NICE inContact CXone™, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions.
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