Customer Stories

Best Practice: Making the Business Case for Cloud Contact Center

Overview

Looking to deploy a cloud contact center? Hear how NICE Customer, GANT Travel went about making the business case.

Customer Stories

Best Practice: Use Speech Analytics to Optimize Performance

Hear from NICE CXone Customer, Expivia on how they are leveraging Interaction Analytics to achieve their KPI's and Deliver an exceptional Customer Experience.

Customer Stories

Best Practice: Making the Business Case for Cloud Contact Center

Looking to deploy a cloud contact center? Hear how NICE Customer, GANT Travel went about making the business case.

White Papers

The top 5 roadblocks to contact center excellence

All contact centers are on a continuous journey towards performance excellence. However, like all journeys, roadblocks invariably pop up that make achieving the goal more challenging. In this paper, we will explore 5 common roadblocks that many contact centers face in this quest for success. Those roadblocks include disparate data,  real-time access to results, limited visibility, reactive management, and detached employees. We will also explore how CXone Performance Management can help you navigate this journey and breakdown those roadblocks!