Overview
Looking to deploy a cloud contact center? Hear how NICE inContact Customer, GANT Travel went about making the business case.
Best Practice: Use Speech Analytics to Optimize Performance
Hear from NICE inContact Customer, Expivia on how they are leveraging Interaction Analytics to achieve their KPI's and Deliver an exceptional Customer Experience.
Best Practice: Making the Business Case for Cloud Contact Center
Looking to deploy a cloud contact center? Hear how NICE inContact Customer, GANT Travel went about making the business case.
The top 5 roadblocks to contact center excellence
All contact centers are on a continuous journey towards performance excellence. However, like all journeys, roadblocks invariably pop up that make achieving the goal more challenging. In this paper, we will explore 5 common roadblocks that many contact centers face in this quest for success. Those roadblocks include disparate data, real-time access to results, limited visibility, reactive management, and detached employees. We will also explore how CXone Performance Management can help you navigate this journey and breakdown those roadblocks!