Measuring Call Center Customer Experience with Key Performance Indicators

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Overview

How do you measure customer experience? inContact customers explain how they use reporting to have real-time visibility in their contact center. When metrics are involved, you’re able to educate your agents on the quality of their call and improve processes. Tracking and measuring Key Performance Indicators (KPI’s) in real-time also allows you to be more responsive and make necessary adjustments. Learn how companies such as RoadVantage and Activstyle improve calls and gain insight into their business by tracking KPI’s.