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Webinars

Navigating the new, digital-first customer experience

Overview

Ready to initiate, navigate and innovate digital-first omnichannel service at your contact center? This webinar delivers proven methods to get you started – and keep your team going. From automating conversations via multichannel chatbot to providing smart contact forms with video to applying agile methodology for cost reductions. Get industry insights from experts in customer engagement and digital experience.

White Papers

Omdia Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution, 2020-21

: Powering your contact center in the cloud can help you achieve your customer experience goals. NICE inContact is ranked #1 with the highest scores in technology, execution and market impact. The Omdia Decision Matrix can help you evaluate and make an informed decision choosing a long-term cloud contact center platform with the highest scores in capabilities, interoperability, reliability, scalability and more. Omdia Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution, 2020–21, Ken Landoline, July 28, 2020, Omdia

Demo Videos

A powerful agent Interface

Help your agents provide a seamless omnichannel customer experience with one powerful interface for all tools and channels.

White Papers

The Digital-first Contact Center

Find data and background, tips and tricks on how to prepare your agents, supervisors and managers for best-in-class digital experiences.