Millennial Specialty Insurance (MSI) focuses on a niche—the multi-family housing market—and provides insurance for renters and condominiums. Having moved to NICE inContact’s CXone cloud platform and solutions, this rapidly growing company finds its contact center more flexible, more efficient and with very satisfied agents and customers! Not least of all, CXone’s capabilities help MSI stay compliant with the requirements of a highly regulated industry.
Increase Agent Productivity with MAX – My Agent eXperience
Take a detailed look at the tools and functionality in Max - My Agent eXperience that in increase agent productivity while enabling your agents to provide a superior customer experience.
DMG Cloud-Based Contact Center Infrastructure Product and Market Report (PDF)
DMG Consulting's 2018/2019 : DMG Cloud-Based Contact Center Infrastructure Product and Market Report can help in selecting the right partner for cloud-based contact center infrastructure needs. Read on to learn why NICE inContact was rated highest in both product and overall vendor satisfaction by customers.
NICE inContact Helps Appriss Deliver on its Mission (PDF)
The Appriss formula is a powerful one: Use technology to do good. The data analytics company provides data and platforms for solving tough issues plaguing business and society around the world. The company’s 55-agent contact center, which handles more than 30,000 calls monthly—24 hours a day, seven days a week, 365 days a year—needed technology that would raise visibility, service levels, productivity and efficiency. Moving to the CXone integrated cloud platform and solutions has achieved all that and more for Appriss.