Salesforce Intelligent Digital Omnichannel Routing for Contact Centers Using NICE inContact CXone

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Overview

One bad customer experience can impact your revenue and your reputation. Watch this video to learn how CXone Agent for Salesforce® helps contact centers avoid interaction issues and deliver exceptional customer experiences, every time. With CXone Agent for Salesforce, your customers receive a consistent omnichannel experience, with personalized interactions regardless of how they reach your contact center and route through your ACD or IVR. Intuitive voice and digital contact handling, agent scheduling, and performance management embedded into Salesforce Sales Cloud, Service Cloud, Health Cloud and Government Cloud, provides you with the tools you need to meet your customers’ expectations and achieve your business goals.