interactions live 2021

Demo Videos

Salesforce intelligent digital omnichannel routing for contact centers using NICE inContact CXone

Overview

One bad customer experience can impact your revenue and your reputation. Watch this video to learn how CXone Agent for Salesforce® helps contact centers avoid interaction issues and deliver exceptional customer experiences, every time. With CXone Agent for Salesforce®, your customers receive a consistent omnichannel experience, with personalized interactions regardless of how they reach your contact center and route through your ACD or IVR. Intuitive voice and digital contact handling, agent scheduling, and performance management embedded into Salesforce Sales Cloud, Service Cloud, Health Cloud and Government Cloud, provides you with the tools you need to meet your customers’ expectations and achieve your business goals.

Webinars

Integrating your Salesforce CRM will transform your contact center by turning agents into knowledge powerhouses who deliver better, faster and less costly customer experiences!  Find out how CXone Agent for Salesforce enabled Swisslog to increase their customer satisfaction, agent productivity and engagement, while also reducing costs.

Demo Videos

Enhance your contact center experiences with CXone Agent for ServiceNow

CXone Agent for ServiceNow consolidates your customer context and contact center controls into a single interface, for more efficient agents and more personalized customer service. Watch and learn how you can use your CRM data to identify customers and connect them to the ideal agent, improving first-contact resolution, average handle time, and customer and agent satisfaction.