Improve omnichannel customer experience with NICE inContact CXone Quality Management Analytics

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Overview

NICE inContact CXone Quality Management (QM) Analytics improves the omnichannel customer experience through targeted agent feedback. Organizations can utilize call recording capabilities and apply automatic, granular analysis and categorization to more effectively pinpoint interactions to evaluate for quality management purposes, keeping agents on message and out of trouble. QM Analytics simplifies quality management, analyzing each interaction based on category, sentiment, and user-defined keywords/phrases, and delivers sophisticated analytical capabilities without an army of experts. Watch this video and see how CXone QM Analytics can empower your organization to act faster and smarter about quality.