OrthoBanc Gains Reliability, Stability & Scalability with CXone

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Overview

Contact center downtime was a real problem for OrthoBanc, because reliability is fundamental to its ability to support dental and orthodontic practices and their patients. Since the company moved to NICE inContact’s CXone cloud contact center CX platform, however, CXone’s stability, scalability and deep functionality have resulted in significant improvements, notably in call quality and service levels.