Personalize Contact Center Customer Conversations with CXone Predictive Behavioral Routing

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Overview

Understand and respond to your customers with the power of personality. With the industry’s largest database of customer behavioral profiles and advanced analytics, NICE inContact CXone Predictive Behavioral Routing uses machine learning and AI to connect customers with the agent best-suited for the most productive conversations possible. The result? Measurable results on the metrics that matter to you most – backed by a performance guarantee. Watch this video to learn how advanced analytics and personalized communication turns into exceptional proactive customer service.