Personalize Contact Center Customer Conversations with Predictive Behavioral Routing for CXone

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Overview

Understand and respond to your customers with the power of personality. With the industry’s largest database of customer behavioral profiles and advanced analytics, NICE Nexidia Predictive Behavioral Routing for CXone uses machine learning and AI to connect customers with the agent best-suited for the most productive conversations possible. The result? Sustained improvement in outcomes for any type of contact center—and a measurable impact on your bottom line. Watch this video to learn how advanced analytics and personalized communication turns into exceptional proactive customer service.