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Demo Videos

Personalize Contact Center Customer Conversations with CXone Predictive Behavioral Routing

Overview

Understand and respond to your customers with the power of personality. With the industry’s largest database of customer behavioral profiles and advanced analytics, NICE inContact CXone Predictive Behavioral Routing uses machine learning and AI to connect customers with the agent best-suited for the most productive conversations possible. The result? Measurable results on the metrics that matter to you most – backed by a performance guarantee. Watch this video to learn how advanced analytics and personalized communication turns into exceptional proactive customer service.

Webinars

Customer Experience (CX) Maturity (Webinar) | Call Center Software

Most contact centers operate with the goal of delivering exceptional customer experiences, but how many achieve that objective? Executing on big vision customer experience initiatives is daunting, and if no one "owns" the strategy, it's nearly impossible to attain the desired results. Watch this can't-miss webinar that will help your organization drive meaningful CX improvements in 2019.  

White Papers

Accurate forecasting with artificial intelligence

Learn how AI Forecasting provides improves everything from service level attainment to Customer Satisfaction and First Call Resolution scores.

Webinars

Making Customer Experience (CX) a Competitive Differentiator (Webinar)

It’s no secret that customer experience has never been so crucial. Today’s customers are more likely than ever to abandon a brand after a bad experience, but excellent service can earn their loyalty for life — and it all starts at the contact center. In this NICE inContact webinar, experts take part in an interactive discussion that will help you elevate your contact center and the customer experience.