Digital-first service lets customers choose the channels that are most convenient for them – and self-service makes it possible for customers to handle simple transactional requests on their own. That means agents can spend more time helping customers who have more complex issues. The result? Better CX and agent productivity. Don’t miss this short clip with industry expert Lisa Hotchkiss.
Seamless customer experience: Combining AI virtual agents with live agents
What does the digital revolution mean for brand confidence? If the Customer Experience (CX) has traditionally been managed through human interaction, how do AI self-service and virtual agents change that? Offering digital messaging options not only saves your customers time and effort, it also translates to significant efficiency in your contact center that leads to stronger agent performance and, most importantly, drives higher customer satisfaction. Get ready to talk AI virtual agents, digital-first service, and the importance of providing a seamless customer experience across channels to reap significant advantages.
Digital dividends: The payoff of digital-first service and pitfalls of failing to pivot
In the past 12 months, customer-initiated digital interactions have exploded. And COVID-19 continues to intensify the demand for integrated, seamless digital CX. Is your contact center capable of delivering the digital-first service customers now expect? Find out how easy it is to transition to a fully integrated digital platform – and discover the payoffs of doing so during this webinar presented by industry experts.
Megatrends for 2021
A new perspective for transforming customer experience in 2021 – beyond familiar metrics, processes & technology silos.