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A TelNet Worldwide company, Superior Contact provides custom contact center services to companies of all sizes in many different industries. They all depend on it for everything from overflow at night to end-to-end services. But the company’s old premise-based system just wasn’t cutting it. Once Superior Contact moved to NICE inContact’s CXone cloud customer experience platform and integrated CXone product suite, though, it has become an omnichannel powerhouse that is nimble and flexible, easily routing and scaling to clients’ fluctuating call volumes.