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TechStyle Drives Efficiency and Service with NICE inContact

TechStyle Drives Efficiency and Service with NICE inContact

Overview

As an online subscription retailer, TechStyle is reinventing the fashion world by offering monthly shipments of affordable, trendy styles to its four million members. Their culture of innovation also extends to customer service as they outsource their entire team of 600-1200 agents to take inbound calls from all over the world. NICE inContact CXone plays a key role in helping TechStyle achieve positive business outcomes such as increasing agent productivity by over 25% and delivering outstanding customer experiences that are also cost-effective.

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