The Perfect Pair: Quality & Analytics in your Contact Center

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Overview

You may be familiar with quality management (QM), and your contact center might have a quality program in place today. But you’re still not getting the results you desire. So, what’s all the hype about using analytics to drive quality activities, and how can this help you?

In this webinar, NICE inContact experts will address both analytics and QM, and how they’re coupled together. Learn about Quality Management and then experience a demonstration of NICE inContact CXone Quality Management Analytics. You’ll learn how incorporating analytics into your QM process can result in more efficiency and a stronger customer experience.